Philips Lighting Student Worker/Intern in Customer Service Operations in København, Denmark
Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations.
Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.
We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems, and data-enabled services transform people’s lives in homes, buildings, and public spaces.
We define the meaning of light…join us to #findyourmeaning @ Signify!
The Customer Service Operation is responsible for the comprehensive support of all customers for the distribution channel Professional Lighting. This responsibility extends End 2 End over the entire sales processes of quoting, order entry, order processing, logistical tracking and complaint handling. The position is part of the Supply Chain Organization. We work closely with all sales segments and relevant internal departments as an interface to the customer.
For our location in Copenhagen we are looking for an enthusiastic and talented student worker/intern. The position will be minimum one year and 15 to 20 hours per week.
Together we can...
Processing of customer / sales inquiries
Processing of orders and their follow-up
Support in the processing of customer-relevant business transactions.
Check of the internal ICS system
Responsible for the invoice adjustments and credits
Support for monitoring and compliance with relevant KPIs, such as Lead times
Support of the team with smaller projects
Ongoing studies in business administration, economics or similar (Human Resources, Marketing, Social Science, Supply Chain Management, International Management or Communications)
Initial experience in customer service and/or key account management
Proactive and solution-oriented mind-set, independent structured working method and coordination ability
High customer orientation and good communication and team and contact skills
Reliable work method, even under deadline pressure and the ability to survey even complex issues
High level of initiative, flexibility and team spirit
Good knowledge of MS Office
Good knowledge of SAP
Fluent in Scandinavian languages such as Danish, Swedish and Norwegian as well as good English skills